International Shipping
TD Conversions (TDC) offers international shipping.
If you are located outside of Canada or the USA, please contact us at info@tdconversions.com or call 250-248-6024 to confirm shipping availability to your country before placing an order.
Import Duties & Taxes
Orders may be subject to import duties, taxes, tariffs, and customs fees as determined by your country’s regulations.
These charges (including VAT) are applied once the shipment arrives in your destination country.
TDC is not responsible for any import duties, taxes, tariffs, or customs fees.
All such charges are the sole responsibility of the customer.
We recommend checking with your local customs office for details on potential fees before placing an order.
By placing an order, you agree to accept and pay any applicable duties or taxes. Failure to do so may result in delays, returns, or additional costs, which remain the responsibility of the customer.
For any shipping-related inquiries, please contact us at info@tdconversions.com.
Refund
Eligibility for returns requires that the item be unused, in its original packaging, complete with hardware, and accompanied by proof of purchase.
To initiate a return, contact info@tdconversions.com or call 250-248-6024 for confirmation. Upon approval, you will receive a return shipping label and detailed instructions. Items returned without prior authorization will not be accepted.
There are several conditions that apply to returns and cancellations:
Order Cancellations (Before Shipping)
-A 10% Cancellation & Administration fee will apply to any order cancelled (with refund issued) prior to shipping, but still within the quoted shipping timeframe.
-No fee will apply if the cancellation (with credit issued) occurs prior to shipping but outside the quoted shipping timeframe.
Returns (After Shipping)
-Customers must request an RMA (Return Merchandise Authorization) before sending any product back.
-Returned items must be brand new and in sellable condition.
-Refunds will only be issued after the item has been inspected and may be subject to a 50% Cancellation & Administration fee.
-Customers are responsible for all shipping costs, including brokerage and related fees.
Custom Orders
-Returns will not be accepted on custom-built orders. All custom-built orders are Final Sale.
You can always contact us for any return questions at info@tdconversions.com or 250-248-6024.
Damages and Issues
Please inspect your order when it arrives. If you receive a defective, damaged, or incorrect item, contact us immediately with your order number, a brief description, and photos of the issue so we can evaluate it and make it right.
Exceptions / Non-Returnable Items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We’ll notify you once we’ve received and inspected your return. You’ll be informed if your refund is approved or denied. If approved, your refund will be issued automatically to your original payment method. Please note, it may take some time for your bank or credit card company to process and post the refund.